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4 Troubleshooting the E5810B
Checking PC Client Connection
100 E5810B User’s Guide
E5810B appears to be hung There are several possible causes. For all of the following, use of client
timeouts and/or E5810B timeouts (the I/O timeout and LAN timeout
configuration values) can be used to ensure that the E5810B will not stall
indefinitely.
• If you determine that the E5810B is truly hung, you may be able to free
it by terminating a particular client connection at the client, thus
freeing the resources to allow the E5810B to proceed. Otherwise, you
can select the Clear ALL Pending Operations button on the Find and
Control Instruments Connected to your E5810B Web page or you can
reboot the E5810B.
• The network connection to the E5810B has been broken.
• The E5810B may be attempting a transaction to a non-existent or
powered-off device. Check the address used, as well as the status of
the device.
• The E5810B is busy performing a very long transaction to a (slow)
device, or it is waiting for input from a device.
• A client may be waiting for access to a device/interface locked by
another client. Check for possible deadlock situations and, if possible,
make sure the clients owning locks and the connections to those
clients are still up and functioning. You can check the current session
by selecting the Session Status tab to display the E5810B
LAN/GPIB/USB Gateway Status Web page.
Tab le 4-6 Common runtime messages (continued)
Message Description
- Keysight E5810B 1
- LAN/GPIB/USB 1
- Safety Symbol 5
- Regulatory Markings 5
- Safety Considerations 6
- Environmental Conditions 7
- VIII E5810B User’s Guide 10
- Table of Contents 11
- 4 Troubleshooting the E5810B 13
- A Using the Telnet Utility 13
- Glossary 14
- E5810B User’s Guide XIII 15
- XIV E5810B User’s Guide 16
- List of Figures 17
- XVI E5810B User’s Guide 18
- List of Tables 19
- XVIII E5810B User’s Guide 20
- E5810B Description 21
- E5810B Hardware Description 22
- E5810B rear panel 24
- Default settings 25
- Typical network connections 26
- Local network connections 27
- ICES/NMB-001 28
- ISM GRP 1-A 28
- E5810B operating features 29
- Typical network operation 30
- Client system architecture 31
- I/O application operation 32
- Typical network IP addressing 33
- Subnet addressing 35
- IP address assignment 35
- Communicating with the E5810B 36
- Installing the E5810B 39
- Installation Flowchart 40
- Before Installing the E5810B 41
- Getting Network Information 42
- Switch or Hub connections 44
- Crossover cable connections 45
- E5810B User’s Guide 29 49
- Installing the E5810B 2 49
- Sending commands or queries 52
- Other functions 52
- Programming instruments 60
- E5810B Web Access 63
- Web Browser 64
- Welcome Page 65
- Navigation bar 66
- E5810B current settings 67
- E5810B documentation links 68
- E5810B User’s Guide 53 73
- E5810B Web Access 3 73
- 54 E5810B User’s Guide 74
- E5810B User’s Guide 55 75
- E5810B User’s Guide 57 77
- 58 E5810B User’s Guide 78
- E5810B User’s Guide 59 79
- 60 E5810B User’s Guide 80
- Finding instruments 82
- Querying instruments 84
- E5810B User’s Guide 65 85
- Web access help 88
- Updating the E5810B firmware 89
- Troubleshooting guidelines 100
- 3 E5810B Web Access 102
- Other Web Access Functions 102
- 82 E5810B User’s Guide 102
- Troubleshooting the E5810B 103
- Overview 104
- Checking the E5810B 106
- Reset the E5810B 108
- Checking the Network 109
- E5810B operation hangs 112
- Checking PC Client Connection 114
- Checking the Syslog messages 115
- Syslog messages 116
- Runtime error messages 118
- E5810B User’s Guide 99 119
- Troubleshooting the E5810B 4 119
- 100 E5810B User’s Guide 120
- 102 E5810B User’s Guide 122
- Technical Specifications 124
- E5810B User’s Guide 105 125
- 106 E5810B User’s Guide 126
- E5810B User’s Guide 107 127
- Supplementary Information 128
- Supported Network Protocols 129
- 110 E5810B User’s Guide 130
- Using the Telnet Utility 131
- 114 E5810B User’s Guide 134
- Telnet commands for E5810B 135
- 116 E5810B User’s Guide 136
- Telnet Command Comparison 137
- 118 E5810B User’s Guide 138
- Glossary 139
- Controller 142
- Ethernet (MAC) address 144
- Friendly name 144
- Gateway IP address 145
- Hostname 145
- Instrument 146
- Interface 146
- IP address 147
- Topo lo gy 148
- Protocols 148
- Logical unit 149
- Network protocols 150
- Proxy server 151
- Filter requests 152
- Subnet mask 154
- Symbolic name 155
- Universal Plug and Play 156
- VISA COM 157
- 138 E5810B User’s Guide 158
- *E5810-90004* 160
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